About Consumer Experience Survey

WHAT IS IT?

uSPEQ® Consumer Experience Survey is a turnkey data collection and reporting system designed to assist organizations with performance improvement. It is an anonymous and confidential survey for consumers to voice their:

  • Experiences.
  • Service satisfaction.
  • Advocacy needs.

In turn, the organization uses the reported information to improve service quality.

uSPEQ Consumer Experience Survey helps answer important organizational questions such as:

  • "What can we do to improve the quality of services we provide?"
  • "What works well here?"

And questions important to consumers like:

  • "What happens here for people like me?"
  • "What can I expect as a result of services?"

WHY uSPEQ CONSUMER EXPERIENCE SURVEY IS IMPORTANT

Hearing the voice of experience offered by consumers in an organization is essential to ensure high quality services. In the current environment marked by increased accountability, competition, and consumerism, human service providers are faced with the challenge of demonstrating that their services are effective. The uSPEQ Consumer Experience Survey helps providers address this issue.

uSPEQ Consumer Experience Survey items are phrased from the consumers' perspective, giving a voice to consumers in establishing and improving the quality of services. The reports offer meaningful analysis and information to the organization for accountability and performance improvement.

WHO CAN USE uSPEQ CONSUMER EXPERIENCE SURVEY?

uSPEQ Consumer Experience Survey can be used by any health, human service, employment, aging services, or residential provider.

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