What uSPEQ® Offers You

PROVIDES A TURNKEY SOLUTION FOR PERFORMANCE IMPROVEMENT DATA COLLECTION

High performing organizations focus on continuous improvement. A critical factor in performance improvement is obtaining valid, reliable input from key stakeholders. As an objective, neutral third party, uSPEQ offers your organization the ability to anonymously capture the voice of your stakeholders without employing internal research staff and minimizing the use of organizational resources.

uSPEQ questionnaires are scientifically proven to be both valid and reliable. A subscription includes access to uSPEQ's proprietary, customizable questionnaire items; survey distribution; and an easy-to-understand and timely report. In short, uSPEQ provides reliable data and valuable information your organization needs to ensure that its performance improvement activities are based on sound informational footing.

HELPS IDENTIFY AREAS FOR ORGANIZATIONAL QUALITY AND PERFORMANCE IMPROVEMENT

uSPEQ covers domains and concerns important to a wide range of stakeholders, and there is sufficient detail in the questionnaire items and reports to enable your organization to use uSPEQ information to identify opportunities for quality improvement and track performance against goals.

PROVIDES EVIDENCE TO SUPPORT MARKETING EFFORTS

uSPEQ reports highlight organizational strengths to assist organizational promotion.

APPLIES TO MANY TYPES OF POPULATIONS AND ORGANIZATIONS

uSPEQ questionnaires were developed with broad input from providers, consumers, family members, advocates, payers, policymakers, and researchers. The domains and items on the uSPEQ questionnaires are meaningful and applicable across many types of organizations, including providers of aging services, behavioral health, child and youth services, employment and community services, and medical rehabilitation.

OFFERS PSYCHOMETRICALLY SOUND SURVEY TOOLS

All uSPEQ questionnaires were pilot tested by diverse organizations, varying in size, type, and geographical location. The questionnaires were refined with Classical Test Theory (CTT), including construct validity, measures of internal consistency, item correlations, and predictive (criterion) validity; Item Response Theory (IRT); and qualitative analysis.

ALLOWS FOR COMPARISONS ACROSS CORE ITEMS

For meaningful comparisons to benchmarks and trending for quality improvement, there must be standardization in survey items, scales, and data collection methods. A common set, or universal, items are included in all surveys. Characteristics of the organization and respondents are also collected from all organizations to allow for additional comparisons and benchmarking.

CUSTOMIZES THE SURVEY TO FIT EACH SUBSCRIBER'S UNIQUE NEEDS

CHOOSE YOUR ITEMS

Each uSPEQ questionnaire contains a set of universal items that applies to all settings, programs, and organizations. However, organizations can choose to add as many optional items as they feel is necessary. These optional items were also scientifically tested and are typically applicable to certain service settings or populations. Additional custom items designed by the organization can also be added to the questionnaire.

CHOOSE YOUR TERMINOLOGY

uSPEQ customizes each subscriber's questionnaire to reflect terminology relevant to the organization.

CHOOSE THE TIMING, FREQUENCY, AND METHOD OF SURVEY ADMINISTRATION

uSPEQ staff members work with subscriber organizations to determine the best survey administration strategies to meet their unique needs.

OFFERS MANY PREMIUM FEATURES WITH STANDARD SUBSCRIPTION

SURVEY GUIDANCE

The uSPEQ subscriber guide and orientation by the uSPEQ staff are used to ensure that each subscriber makes meaningful and careful choices during the customization process and to promote a reliable survey process.

COMPREHENSIVE, TIMELY REPORTS

The standard uSPEQ report format includes organizational strengths, opportunities for improvement, item summaries, comparisons over time, comparisons by program and by site, overview of respondent characteristics, and respondent comments. uSPEQ reports are usually completed within two to four weeks following data collection.

DATA MAY BE GATHERED SEVERAL WAYS

Questionnaires can be distributed online, on paper, or both. The subscriber decides which method it prefers; both methods ensure the confidentiality and anonymity of respondents. Learn more about how respondents' rights are protected on our Privacy and Security page.

PROVIDES OPTIONAL SERVICES

Standard uSPEQ subscriptions provide the most meaningful information possible. Some organizations may wish to receive additional consultation, custom reporting (e.g., advanced statistical analysis, management reporting), and other services (data processing or presentation). These and other optional services are available at reasonable additional costs. Please contact uSPEQ to learn more.

OFFERS UNIQUE ADVANTAGES FOR ACCREDITED PROVIDERS

uSPEQ was originally developed to provide a tool and benchmarking to help human service providers meet CARF International standards for information management and performance improvement. While CARF accreditation is not a condition for receiving uSPEQ services and organizations with CARF-accredited programs are not required to use uSPEQ, uSPEQ offers unique features to programs and services with CARF accreditation:

  • uSPEQ helps organizations meet CARF standards in gathering feedback from persons served and potentially in assessing outcomes for persons served.
  • uSPEQ helps organizations meet CARF standards in gathering feedback from personnel.
  • uSPEQ's crosscutting nature allows administration efficiency across components of a service continuum.
  • uSPEQ's domains span the concerns of stakeholders.