You speak. People listen and act on your words. Everyone benefits when an organization hears the voices of its stakeholders. That is why the uSPEQ® (pronounced you speak) questionnaires and data services were developed.

What is uSPEQ?

uSPEQ is a turnkey data collection and reporting system designed to gather information from key stakeholders and assist organizations in improving organizational well-being and performance improvement. It is a national and international pooled data system, featuring questionnaires with a core set of universal items for benchmark comparisons, an optional set of standardized items, and the ability to incorporate custom items to fit the unique data needs of the organization. uSPEQ captures the survey results in a comprehensive report, allowing an organization to hear what is important to stakeholders and use that information in its quality and performance improvement efforts.

Find out more about uSPEQ in a three-minute movie: view movie > or read movie script >

uSPEQ products

  • uSPEQ Consumer Experience Survey gathers feedback from consumers (persons served, customers, clients, patients, residents, etc.) regarding their perception of the quality of services as well as their satisfaction.
  • uSPEQ Employee Climate Survey assesses organizational climate from the employees' perspective.

Graphic illustrating links between satisfied customers, employees, and better services